
Terms and Conditions (T&Cs)
Effective: January 2025
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1. General
1.1. These Terms and Conditions (T&Cs) govern the business relationship between the customer and the hair salon Udo Walz sl, represented by Ayse Demirtas, Carrer Sant Feliu 2, 07012 Palma.
1.2. By scheduling an appointment, the customer accepts the T&Cs in their current version.
2. Appointments
2.1. Appointments can be made in person, by phone, via email, or online.
2.2. The scheduled appointment is binding.
3. Cancellation and No-Show
3.1. Cancellations or rescheduling must be made no later than 24 hours before the scheduled appointment.
3.2. If a cancellation is not made on time, or the customer fails to show up without notice, the salon reserves the right to charge 50% of the agreed price for the booked service.
3.3. The payment obligation is waived if the customer provides evidence that they were prevented from attending due to unforeseeable and unavoidable circumstances (e.g., illness, accident).
4. Payment Terms
4.1. Payment for services rendered is due immediately after the treatment, and can be made in cash, by debit card, or via other payment methods offered by the salon.
4.2. For no-shows without timely cancellation, payment will be processed via the stored payment information or invoiced.
5. Liability
5.1. The salon is only liable for damages caused by gross negligence or willful misconduct.
5.2. The salon accepts no liability for personal items brought by the customer.
6. Data Protection
6.1. The collection and processing of personal data is carried out exclusively in accordance with the legal provisions of the General Data Protection Regulation (GDPR).
6.2. Personal data will only be shared with third parties with the explicit consent of the customer or if required by law.
7. Miscellaneous
7.1. Should any provision of these T&Cs be invalid, the validity of the remaining provisions shall remain unaffected.
7.2. The laws of the Kingdom of Spain exclusively apply.
8. Contact
Salon Udo Walz
Carrer Sant Feliu 2
07012 Palma
Phone: +34 971 723 038
Email: udowalzpalma@gmail.com